Simple Support Ticket Plugin BETA

We’ve just launched a beta of Simple Support, our ticketing support system plugin now available in the Members area.  Here are the highlights of how it works below;

  • To add a support request form to the front-end, insert the shortcode [support] into any post or page
  • The support requests then allows the support admin and the requester to exchange comments on the issue until resolved
  • Visit Dashboard / Support to view All Requests, add a New Request, see Your Support History and manage Settings
  • Set a default email address to receive or route support requests in the Support / Settings area
  • Emails are triggered to the support admin each time a new ticket # is generated by a request
  • Admins can mark a request Resolved (from Pending which is default) and the comments are then closed and the support request author is notified
  • You can add or remove “support_” capabilities from any role, but Subscribers have default Dashboard access to their own requests, and admins and editors have full admin rights to approve pending requests and mark them as “Resolved”

simple-support-admin simple-support-front-form simple-support-requests